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Conflict-Management
Welcome to the conflict!

Why does it escalated again and again? What could you else do...? What is the most essential conflict? Learn to recognize the conflicts in advance.


Training Contens
  • Conflict analysis / conflict escalation
    Images of people, types , conflict situations ... conflict escalations and there reasons
  • Strategies of conflict resolution
    Moderation, process monitoring, mediation , might intervention
  • Multi Cultural differences
    Conflict Emergence and cultural differences
  • Conflict Coaching
    Prevention , management and stimulation of conflicts
  • Mediation
    Friendly solutions work out and learn continually to recognize, name and control own feelings and thoughts
Customer-Feedback

"Good to know that conflicts have a structure."
(Participants)

Method

Presentation, discussion and role-play shed light very quickly on the area of conflict management. Case examples and specific exercises to enhance the experience of the content.